3.1 What is personal data?
3.2 Personal data that you provide when using our services or when ordering a trading account
3.3 Personal data that we collect automatically when using our services or when ordering a trading account
3.4 Personal data that we collect using cookies or similar technologies
3.5 Recording of telephone conversations
3.6 Data and communications from service providers with whom AGORA direct collaborates
3.7 Personal data from other sources
4.1 Use for the fulfillment of our contractual relationships
4.2 Use to pursue our legitimate interests
5.1 Use to pursue our legitimate interests
7.1 Service partners and brokers/banks
7.2 Law enforcement agencies, third parties in court proceedings, or legally authorized third parties
7.3 Change of ownership
8.1 Retention periods
8.2 Retention location
10.1 Unwanted and threatening emails
10.2 Communication tools
10.3 Privacy of children
10.4 Privacy rules of third parties
The constant development of laws and regulations make it necessary to adapt and supplement this privacy statement. Therefore, please always pay attention to our website, we always try to inform you in good time about it under "My AGORA" or via e-mail. Although it is in our best intention, we cannot we cannot by its very nature give any guarantee for this.
Personal data is information about a specific or identifiable natural person. An identifiable natural person is a person who identifies directly or indirectly through attribution features such as account numbers, database identification numbers, or specific information that is an expression of their physical, physiological, mental, economic, cultural, or social identity.
Anonymous or aggregated data are not regarded as personal data, which therefore can no longer be used to identify a determinable natural person.
In order to be able to use our services, AGORA direct will collect personal data from you. Whenever data is referred to below, we refer to personal data.
The pages of AGORA direct Limited can be visited by anyone without providing any personal data. Despite of this, the AGORA direct Limited is collecting IP Address, time of access, amount of data, referer, and browser that has been used for statistics and for improving our systems. Should it be the unlikely case that from these data conclusions can be drawn in regard to your person these will be treated highly confidential.
AGORA direct can use text information files, also called cookies, on its website. This serves to make offer and achievement more individually available. These text information files are sent from an Internet server to the customer's home computer to identify this computer for time during its visit. For better transparency, computers can be set to inform about the placement of these so-called cookies.
As an introducing broker, we are legally obliged to record telephone conversations with customers and to store them in accordance with legal regulations. If you do not want a recording, please use another communication channel.
Service providers we work with can, according to the mailing authority you give us, provide us with communications and information.
Agora-direct Limited continually strives to ensure the strict confidentiality of personal information. All employees, any representatives or other vicarious agents, the shareholders of Agora-direct Limited, as well as all contract and cooperation partners are in principle obliged to secrecy.
Agora-direct Limited respects and protects the personal data of customers and users of the Agora-direct Limited website. Personal data will only be collected and processed if voluntarily provided by the user / customer of the Agora-direct Limited website. These data will then be used only for the purpose for which they are intended for input or for Agora-direct Limited to assume that they should be intended for a particular purpose.
Data that is collected is used to provide the services offered by Agora-direct Limited and are limited in scope and nature of these services. In the course of issuing an Account Opening Order, Agora-direct Limited is required by law to collect and process personal information. In order for Agora-direct Limited to be able to perform the services offered, Agora-direct Limited uses other contractual service partners. However, these contractual partners are only aware of the customer data disclosed to Agora-direct Limited, insofar as these are necessary for the performance of the services. The disclosure of customer data to third parties is prohibited to the service partners by contract and according to statutory provisions, as well as the further use of the data outside the contractual relationship with Agora-direct Limited. Agora-direct Limited is always up-to-date on its website with the current contractual service providers.
We will use your personal information to pursue our legitimate interests, unless your fundamental rights and freedoms prevail.
Under "My AGORA" you can make various settings to determine how we can send you information, such as general information about your account, annual account statements, margin requirements, etc.
If you do not want to get targeted advertising, if you do not want to be tracked on social networks, please check with your browser manufacturer to see how certain privacy settings work in your browser. Keywords for this include cookie usage and storage, browser tracking, anonymous mode.
For the continuous supply of information, newsletters can be obtained. Additionally, user/customer provides an e-mail address, and obligatory name, first name and date of birth. The customer assures that these data are not wrong or third party data. By entering this data, the customer agrees to receive newsletters. Agora-direct Limited is not obliged to send regular newsletters. Agora-direct Limited is expressly allowed to contact the customer in writing, by telephone or by e-mail to inform about products and services. At any time, customers may revoke the authorization in writing to email@example.com or by phone at: +49 (0) 309 789 59 75 - 0 [English number for UK website). For subscriptions, the agreed notice periods shall apply. All data collected in this context will under no circumstances be disclosed to third parties and otherwise treated as described above. These data may be stored by Agora-direct Limited and evaluated for statistical purposes.
We use and store cookies to verify login and login time. This cookie contains your session. After completing your login, this cookie will be deleted.
Users/customers, who request which of their data has been stored and/or processed by AGORA direct Limited, are entitled to request information about this. If this is the case, the request needs to be as detailed as possible in written form and with appropriate remarks with appropriate evidence exclusively to:
German Website: Agora-direct Limited – Data protection officer
PO Box 304235
10757 Berlin Germany
UK Website: Agora-direct Limited – Data protection officer
5 Prospect Place Millennium Way
Pride Park Derby DE24 8HG
Requests for information about data by e-mail or fax can only, due to a lack of clear identification, be requested by post and in written form. Agora-direct Limited may and will, in case of doubt about the identity of the requester, require further identification information.
We are an Introducing Broker, which means you ask us to open an account with another service provider. We shall keep clients/users updated on our website, about who is our current contractual service provider. When ordering an account application, we need your above mentioned data in order in order to open an account with this service provider.
In order to comply with legal regulations, in order to enforce our terms and conditions, as well as the terms and conditions of our service partners, in order to defend legal claims, we may pass data to the above authorities or third parties.
If legally authorized third parties involved in a lawsuit provide us with a legal evidence, with a court-, or with an equivalent legal act, or if we believe in good faith that disclosure of the data is necessary in order to prevent an imminent threat to life and limb, or in order to prevent financial loss, or to report a suspected wrongful act, we may also share information.
Data is kept in accordance with legal deadlines and regulations. Data containing a complaint potential will be retained for the period in which a complaint or legal action against us is possible.
Website in Germany: Data is kept within the European Union. Account opening data can be sent to our contractual partners in Switzerland and the US and will naturally be stored there.
Website in UK: All personal data is being stored, processed, and accessed within the UK. It can be that data is being transferred to outside of the UK but within the EU. However, data will never leave the scope of our servers or if necessary the scope of the servers of our service partners.
German Website: AGORA direct Limited has appointed a Data Protection Officer who is also responsible for the privacy of Agora Trading System Limited.
UK Website: AGORA direct Limited has appointed a Data Protection Officer
Registration Number: ZA219069
Date Registered: 22 November 2016, Registration Expires: 21 November 2018
Data Controller: Mr Markus Nowatzki
5 Prospect Place, Millennium Way
Pride Park Derby
Other Names: Agora-Direct Limited
We do not tolerate misuse of our services. Unless expressly permitted, we do not tolerate any commercial use of our services.
AGORA direct does not send spam. Please report spam or fraudulent e-mail or SMS messages related to AGORA direct and forward them to firstname.lastname@example.org.
Our websites are intended for the general public and not for children. We do not knowingly collect personal information from users who are considered to be children under their respective national laws.